Enterprise Constituent Relationship Management Strategist Information Services Technology

1 week ago


Boston, Massachusetts, United States Boston University Full time
Role Summary

The Lead CRM Architect will be responsible for creating and maintaining the CRM strategy for Boston University's Information Services & Technology team. This will involve collaborating with team members, including university leadership, to ensure that the CRM platforms align with expectations.

Key Responsibilities

[] Overseeing project deliverables, including solution approach documentation, architecture/design/security reviews, and CRM architectural artifacts.
[] Evaluating new solutions, processes, and technologies, introducing them to the team, and creating developer guidelines and prototypes for CRM platform configuration.
[] Reviewing CRM-related designs and completed development work.
[] Leading the establishment and execution of architectural processes to develop and evolve architectural artifacts.
[] Participating in strategy development to improve, evolve, and support academic, administrative, and technical requirements.
[] Coaching and mentoring technical staff.
[] Participating in operational support and maintenance of CRM platforms and applications.
[] Making recommendations for architectural standards on the IS&T Architecture Review Board.

Requirements

[] Bachelor's degree in computer science or related field, with a master's degree preferred.
[] 8+ years of IT work experience or equivalent, with demonstrated knowledge in Salesforce.com.
[] Advanced knowledge of Salesforce development, best practices, and design patterns.
[] Experience with fundamental programming concepts, frameworks, languages, and technologies.
[] Experience with agile development methodologies and project management concepts.
[] Salesforce Architect, Developer, and Administration Certifications are strongly preferred.

Benefits

Boston University offers an excellent benefits package, including time off, retirement, tuition assistance, and a wellness program.

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