Patient Service Representative
8 hours ago
This role is part of the administration team and is responsible for ensuring smooth day-to-day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when interacting with patients.
Key Responsibilities
Answer calls and route telephone calls appropriately
Provide routine information to callers and give only authorized medical advice from a provider
Provide a high level of customer service to all new and existing patients of the practice
Create patient cases and document telephone calls and messages into Athena or other EMR
Schedule patient appointments and appropriate testing for patients as requested
Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility
Obtain prior authorizations and/or insurance referrals as per practice need
Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines
Schedule specialty appointments/testing as required
Inform manager of administrative supply needs or assist with ordering
Follow up with providers on missing slips and create claims in Athena
Requirements
Strong customer service excellence expected
Experience with Microsoft Office, Word, Excel, and Outlook preferred
One to three years as a medical secretary preferred
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