Housekeeping Operations Manager

2 weeks ago


Atlanta, Georgia, United States Omni Hotels Full time
Job Title: Housekeeping Manager

At Omni Hotels, we are seeking a highly motivated and experienced Housekeeping Manager to join our team. As a key member of our Housekeeping department, you will be responsible for managing and directing all Housekeeping functions, ensuring that our high standards of cleanliness and guest satisfaction are consistently met.

Key Responsibilities:
  • Manage and direct all Housekeeping functions, including quality assurance and cost control measures.
  • Provide support to the Executive Housekeeper in all areas of the Housekeeping operation.
  • Ensure that Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.
  • Provide courteous and personalized service to guests, responding promptly and efficiently to inquiries, requests, and complaints.
  • Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships and demonstrating outstanding hospitality.
  • Maintain open and clear communication with all departments and guests to ensure consistent service.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • Assist with scheduling, Kronos, and payroll cost controls.
  • Monitor Housekeeping inventories to ensure adequate levels are maintained.
  • Inspect the cleaning and servicing of all guestrooms and inspect all vacant rooms on a daily basis.
  • Prepare and complete all reports needed, including VIPs, Due-Outs, and V/Ds.
  • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRAs and completing all daily housemen duties/special projects.
  • Participate in energy conservation efforts.
  • Respect Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Requirements:
  • Prior Housekeeping supervisory experience in hospitality.
  • High School Diploma or GED/College Degree preferred.
  • Must be highly motivated and have the ability to multi-task.
  • Must be able to work independently.
  • Must have the ability to lead, motivate, and develop others.
  • Ability to work a flexible shift, including AM/PM, weekends, and holidays.


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