Housekeeping Operations Assistant
2 weeks ago
This entry-level management position supports the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. The role works with employees to clean and maintain guestrooms and public spaces. The Assistant Housekeeping Manager completes inspections and holds team members accountable for corrective action. This position ensures guest and employee satisfaction while maintaining the operating budget.
Candidate ProfileWe are seeking a candidate with a high school diploma or GED and 1 year of experience in housekeeping or a related field. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is also acceptable, with no work experience required.
Core Work Activities- Assists in managing housekeeping operations and budgets.
- Obtains lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment, and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public spaces.
- Assists in managing linen inventory and guest supplies and assists in ordering supplies as necessary.
- Assists in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
- Handles guest problems and complaints, seeking assistance from a supervisor as necessary.
- Assists in reviewing comment cards and guest satisfaction results with employees.
- Sets a positive example for guest relations.
Marriott International offers a competitive hourly pay range of $24.04 to $26.92. Our comprehensive benefits package includes a bonus program, health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate, active, and take pride in how you maintain your well-being, optimistic, and adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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