Store Operations Manager

1 week ago


Sheridan, Wyoming, United States Big Sky Coffee LLC Full time
About Scooter's Coffee

Scooter's Coffee is a specialty coffee company that has been a leader in the industry since 1998. We pride ourselves on using sustainably-sourced ingredients and handcrafting each drink to perfection. Our core values of integrity, love, humility, and courage guide everything we do, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Store Operations Manager. As a key member of our team, you will be responsible for ensuring a consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering exceptional service.

Key Responsibilities
  • Ensure speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
  • Assist the Store Manager in onboarding and training new team members
  • Develop effective working relationships with team members, identifying individual motivation factors
  • Proactively seek opportunities to increase individual and team sales
  • Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
  • Ensure team members follow all health, safety, and sanitation guidelines
  • Serve as a keyholder, following all opening and closing procedures
  • Demonstrate punctuality, dependability, and adaptability
Requirements
  • Passion for people
  • Ability to work cooperatively in a team environment
  • Commitment to master brand recipes and techniques
  • Dependability
  • Energetic, fast-paced, flexible work style
  • Ability to learn quickly, problem solve, and handle multiple duties


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