Customer Service Representative

3 weeks ago

Issaquah, Washington, United States Marcel Dore - State Farm Agent Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Relations Representative. In this role, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and educating them on insurance options.

Responsibilities:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

Benefits:

  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance. Our office is located in Issaquah Highlands. We currently have 4 team members at our agency. We have 15 years of combined insurance experience in our office. Additional languages spoken: Spanish, Cantonese, French, Hmong, Korean, Mandarin, Polish, Punjabi, Russian, Tagalog, and Vietnamese. Apply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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