Credit Manager

1 week ago

Melbourne, Florida, United States BUDDYS HOME FURNISHING Full time
Job Summary

The Credit Manager is a key member of the BUDDYS HOME FURNISHING team, responsible for ensuring the safe, professional, and profitable operations of our stores. This role requires a high level of organizational skills, effective communication, and the ability to handle multiple priorities simultaneously.

Key Responsibilities
  • Acquire and maintain customers through effective account management and sales techniques.
  • Act as a customer liaison, reselling the benefits of timely rental/lease agreement renewal payments.
  • Assist in managing store personnel, directing activities of one or more employees as needed.
  • Ensure compliance with all applicable federal, state, and local statutes.
  • Decipher, prepare, and review store reports to inform business decisions.
  • Document all customer commitments and ensure company standards for renewals, delinquencies, and store collections are satisfied.
  • Fill out paperwork for submission to corporate support, maintaining accurate records.
  • Follow monthly marketing plans and maintain internal quality control standards.
  • Manage customer accounts, inventory, and cash assets effectively.
  • Prepare daily work schedules, delivery schedules, assign tasks, and enforce company policy.
  • Perform all other duties deemed necessary for effective store management.

Requirements

To succeed in this role, you will need:
  • Effective organizational skills to manage multiple priorities and deadlines.
  • Established collection skills to ensure timely payments and maintain customer relationships.
  • Good communication skills to interact with employees, customers, and corporate support.
  • The ability to handle multiple priorities simultaneously and work in a fast-paced environment.
  • Learn and become proficient in our POS system to streamline operations.
  • Maintain a professional appearance and demeanor at all times.
  • Must be able to read, write, and communicate effectively in person and over the phone.
  • Negotiate and resolve conflicts in a professional manner.
  • Plan, organize, delegate, coordinate, and follow up on various tasks and assignments.
  • Recognize and solve problems effectively to minimize downtime and maximize productivity.
  • Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements.
  • Regular and consistent attendance, including nights and weekends as business dictates.

Education and Experience

Two years' experience in Rent-to-Own, retail, or other business emphasizing customer service, account management, sales, and merchandising. General Physical Requirements: Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds. Stooping, bending, pulling, climbing, reaching, and grabbing as required. Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics. Prolonged driving and standing. Must be able to work in and outdoors in a variety of climates and weather conditions.

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