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Medical Office Receptionist

2 months ago

Cypress, Texas, United States NeueHealth Full time

Position Overview
This role is essential for providing administrative support that ensures the smooth operation of our healthcare facility. The individual in this position will collaborate closely with both healthcare providers and patients, managing various tasks related to patient care, organization, and communication with a focus on accuracy and quality.

Key Responsibilities
The responsibilities outlined below highlight the primary functions of the role, though additional tasks may be assigned as needed:

  • Facilitate patient check-in and check-out processes.
  • Utilize various software applications, including Microsoft Office Suite.
  • Update and maintain patient medical records.
  • Conduct insurance verifications and secure necessary consent forms.
  • Respond to patient phone calls promptly and effectively.
  • Accurately route phone calls and warmly greet patients upon arrival.
  • Adhere to all organizational policies regarding safety and security, including safeguarding access codes and passwords.
  • Optimize provider schedules to enhance patient satisfaction through efficient appointment management.
  • Manage office inventory and equipment by anticipating supply needs and facilitating orders.

Qualifications
To be considered for this position, candidates should possess the following:

  • A high school diploma or GED equivalent.
  • A minimum of one year of experience in a receptionist role.
  • Bilingual proficiency in English and Spanish.
  • Strong customer service skills.
  • Proficiency in computer applications.

Professional Attributes
The ideal candidate will demonstrate:

  • Respect for patient confidentiality.
  • Compassion and approachability.
  • Responsibility and trustworthiness.
  • Exceptional organizational skills to ensure outstanding patient care.
  • Excellent written and verbal communication abilities.

Work Environment
This position primarily operates within a clinical setting, requiring interaction with patients and physical tasks such as standing and lifting.

As an Equal Opportunity Employer, we embrace diversity and are committed to meeting the needs of our consumers and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.