Guest Service Representative

3 days ago


Wayzata, Minnesota, United States Juut Midwest, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Specialist to join our team at Juut Salonspa. As a key member of our front desk team, you will be responsible for providing exceptional customer experiences to all guests, ensuring a seamless and memorable visit to our salon.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression.
  • Check-in guests, offer salon tours, and provide information on available services and promotions.
  • Escort guests to the waiting area, offer beverages, and ensure their comfort throughout their visit.
  • Process transactions, manage appointments, and maintain accurate records.
  • Answer incoming calls, book appointments, and provide exceptional customer service.
  • Follow up with guests to ensure satisfaction and gather feedback.
  • Maintain a clean and organized workspace, adhering to salon standards.
  • Participate in ongoing education and training to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred, but not required.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • Paid time off and holidays.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Ongoing education and training opportunities.
  • A supportive and inclusive work environment.


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