Shelter Operations Manager
3 days ago
We are seeking a highly skilled Shelter Operations Manager to join our team at the YMCA of the Roses in Lancaster City, PA.
Job Description:This role is responsible for managing the Low Barrier Shelter during nighttime hours, providing direct assistance to shelter residents, and ensuring the smooth operation of the shelter.
- The ideal candidate will have strong interpersonal skills, experience working in a shelter or residential facility, and knowledge of crisis intervention techniques, conflict resolution, and trauma-informed care principles.
- Nightly Operations:
- Support and assist shelter residents throughout the night, offering guidance, empathy, and practical help as needed.
- Rotate between tasks, including check-in procedures, monitoring showers, assigning beds, distributing supplies, and assisting clients with basic needs.
- Intake and Orientation:
- Conduct intake procedures for new arrivals, including completing necessary paperwork, explaining shelter rules and expectations, and orienting individuals to shelter facilities and resources.
- Collaborate with case managers and other staff members to assess residents' needs, identify immediate concerns, and provide appropriate support and referrals.
- Client Support:
- Offer emotional support, active listening, and crisis intervention to individuals experiencing homelessness, demonstrating empathy, compassion, and cultural sensitivity.
- Assist clients in accessing additional services and resources, such as meals, clothing, hygiene supplies, medical care, and housing assistance, as available and appropriate.
- Team Collaboration:
- Work collaboratively with other Overnight Shelter Staff members, as well as daytime staff, case managers, and external partners, to ensure continuity of care and effective communication across shifts.
- Participate in staff meetings, trainings, and debriefing sessions to share information, address concerns, and enhance teamwork and service delivery.
- Schedule Rotation:
- Follow a rotating schedule with 12-hour shifts, organized into a 2-2-3 pattern, providing consistent coverage and allowing for adequate rest and recovery time.
- Enjoy the benefit of two or three consecutive days off in a row, as well as every other weekend off, to promote work-life balance and prevent burnout.
Benefits:
- A free membership to the YMCA
- Health, vision, dental, etc. benefits after 60 days
- 18 hours of PTO accrued monthly
Qualifications:
- High school diploma or equivalent (preferred)
- Previous experience working in a shelter, residential facility, or similar environment preferred
- Strong interpersonal skills and ability to interact with individuals from diverse backgrounds with empathy and respect
- Basic knowledge of crisis intervention techniques, conflict resolution, and trauma-informed care principles
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