Nighttime Support Coordinator

4 days ago


Lancaster, Pennsylvania, United States YMCA of the Roses Full time
About the Position

We are seeking a Nighttime Support Coordinator to join our team at the YMCA of the Roses in Lancaster, PA. The successful candidate will provide direct support to shelter residents, facilitate intake procedures, and assist clients in accessing additional services and resources.


Responsibilities
  • Nightly Operations:
    • Provide emotional support, crisis intervention, and practical help as needed to individuals experiencing homelessness.
    • Rotate between various tasks, including check-in procedures, monitoring showers, assigning beds, distributing supplies, and assisting clients with basic needs.
    • Maintain a safe, clean, and orderly environment within the shelter, adhering to established protocols and safety guidelines.
  • Intake and Orientation:
    • Conduct intake procedures for new arrivals, including completing necessary paperwork, explaining shelter rules and expectations, and orienting individuals to shelter facilities and resources.
    • Collaborate with case managers and other staff members to assess residents' needs, identify immediate concerns, and provide appropriate support and referrals.
  • Client Support:
    • Offer emotional support, active listening, and crisis intervention to individuals experiencing homelessness, demonstrating empathy, compassion, and cultural sensitivity.
    • Assist clients in accessing additional services and resources, such as meals, clothing, hygiene supplies, medical care, and housing assistance, as available and appropriate.
  • Team Collaboration:
    • Work collaboratively with other Overnight Shelter Staff members, as well as daytime staff, case managers, and external partners, to ensure continuity of care and effective communication across shifts.
    • Participate in staff meetings, trainings, and debriefing sessions to share information, address concerns, and enhance teamwork and service delivery.
  • Schedule Rotation:
    • Follow a rotating schedule with 12-hour shifts, organized into a 2-2-3 pattern, providing consistent coverage and allowing for adequate rest and recovery time.
    • Enjoy the benefit of two or three consecutive days off in a row, as well as every other weekend off, to promote work-life balance and prevent burnout.

This is an excellent opportunity to make a positive impact on the lives of individuals experiencing homelessness. If you are passionate about delivering exceptional customer service and creating a supportive environment, we encourage you to apply.


Estimated Salary: $45,000 - $55,000 per year, based on location and experience.



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