Front Desk Professional
5 days ago
We are seeking a highly skilled and motivated Front Desk Professional to join our team at the Sheraton Northbrook Hotel in Northbrook, IL. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.
Key Responsibilities:
• Greet and welcome guests upon arrival, registering them into the computer and verifying their reservation information.
• Accept payment from guests for their accounts, maintain a house bank, and make deposits as needed.
• Issue keys to guests and control access to safety deposit boxes.
• Respond to guest complaints in a timely and professional manner.
• Answer telephones promptly and provide excellent customer service to guests.
Requirements:
• High school diploma or equivalent required.
• Previous experience in hospitality or customer service preferred.
• Excellent communication and problem-solving skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Basic math skills and ability to handle cash and credit transactions accurately.
Benefits:
• Competitive salary: $45,000 - $55,000 per year (based on experience).
• Medical, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career growth and advancement within our company.
About Us:
The Sheraton Northbrook Hotel is a welcoming and dynamic workplace that values teamwork, innovation, and excellence. We offer a range of benefits and opportunities for our employees to grow and develop in their careers.
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