Hotel Receptionist
2 weeks ago
We are seeking a highly skilled and experienced Front Desk Agent to join our team at the Sheraton Northbrook Hotel in Northbrook, IL. As a Front Desk Agent, you will be responsible for delivering exceptional customer service, responding to guest inquiries, and managing hotel operations. This is an exciting opportunity to work in a fast-paced environment and develop your skills in customer relations, communication, and problem-solving. The estimated salary for this role is $45,000 - $65,000 per year, depending on experience.
About Us:
Hotel Equities is a leading hotel development and hospitality management company, dedicated to delivering exceptional guest experiences and exceeding expectations. Our team is passionate about providing world-class service and creating memorable moments for our guests. If you share our passion for customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
Responsibilities:
- Respond to guest inquiries, addressing their needs and concerns in a professional and courteous manner.
- Manage hotel operations, including check-in and check-out processes, room assignments, and guest communications.
- Maintain accurate records, process payments, and provide information on hotel services and amenities.
- Responsible for ensuring a seamless guest experience, addressing any issues or concerns promptly and professionally.
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