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Hollister Co. Store Leader

2 months ago

Orange, California, United States Hollister Co. Stores Full time
Job Description

A Full-Time Key Holder plays a crucial role in driving business growth and excellence through leadership and customer-centricity. This individual should possess strong leadership skills, analytical thinking, and a customer-focused mindset to ensure a differentiated customer experience.

Key Responsibilities

  • Training and Development: Provide guidance and support to team members to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment, ensuring exceptional service and a personalized experience.
  • Communication: Effectively communicate with team members, customers, and stakeholders to achieve business objectives.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring a seamless shopping experience.
  • Asset Protection: Implement measures to prevent loss and protect company assets.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures.

Requirements

  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service.
  • Work Ethic: Demonstrate a strong work ethic, with a focus on productivity and efficiency.
  • Assertiveness: Possess the ability to communicate effectively and assertively.
  • Applied Learning: Demonstrate a willingness to learn and adapt to new situations.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and quality.
  • Analytical Skills: Utilize analytical skills to drive business growth and improvement.
  • Adaptability / Flexibility: Demonstrate flexibility and adaptability in a fast-paced environment.
  • Multi-Tasking: Possess the ability to prioritize tasks and manage multiple responsibilities.
  • Stress Tolerance: Demonstrate a high level of stress tolerance, remaining calm under pressure.

Benefits

  • Quarterly Incentive Bonus Program: Eligible for a quarterly bonus program, based on individual and team performance.
  • Paid Time Off: Receive paid time off to recharge and relax.
  • Paid Volunteer Day per Year: Participate in a paid volunteer day, giving back to the community.
  • Merchandise Discount: Enjoy a merchandise discount, allowing for personal shopping.
  • Medical, Dental and Vision Insurance Available: Access to comprehensive medical, dental, and vision insurance.
  • Life and Disability Insurance: Eligible for life and disability insurance, providing peace of mind.
  • Associate Assistance Program: Access to an associate assistance program, offering support and resources.
  • Paid Parental and Adoption Leave: Receive paid parental and adoption leave, supporting work-life balance.
  • 401(K) Savings Plan with Company Match: Participate in a 401(k) savings plan, with a company match.
  • Training and Development: Opportunities for ongoing training and development, enhancing skills and knowledge.
  • Opportunities for Career Advancement: Opportunities for career advancement, supporting professional growth.
  • A Global Team of People Who'll Celebrate you for Being YOU: Join a diverse and inclusive team, celebrating individuality and diversity.