Hollister Co. Store Leader

2 weeks ago

Orange, California, United States Hollister Co. Stores Full time
Key Holder Job Description

A Key Holder at Hollister Co. Stores plays a vital role in driving business success through leadership and customer experience. As a leader, you will be responsible for ensuring a differentiated customer experience, utilizing applied learning to evolve as a business leader, and improving store results.

Key Responsibilities:
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a positive and engaging customer experience, ensuring customers feel valued and satisfied.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a well-organized and visually appealing store environment, ensuring a positive shopping experience.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure store security.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures, maintaining a high level of integrity and professionalism.
Requirements:
  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service.
  • Work Ethic: Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Assertiveness: Confident and assertive communication style, able to effectively manage conflicts and issues.
  • Applied Learning: Ability to apply learning to real-world situations, driving business results and improving store performance.
  • Attention to Detail: Meticulous attention to detail, ensuring accuracy and quality in all aspects of the job.
  • Analytical Skills: Strong analytical skills, able to analyze data and make informed decisions.
  • Adaptability / Flexibility: Ability to adapt to changing situations and priorities, maintaining a flexible and positive attitude.
  • Multi-Tasking: Proven ability to handle multiple tasks and responsibilities simultaneously, prioritizing and managing time effectively.
  • Stress Tolerance: High level of stress tolerance, able to manage pressure and maintain composure in challenging situations.
What We Offer:
  • Quarterly Incentive Bonus Program: Opportunity to earn bonuses based on individual and team performance.
  • Paid Time Off: Generous paid time off policy, allowing for relaxation and rejuvenation.
  • Paid Volunteer Day per Year: Opportunity to give back to the community, making a positive impact.
  • Merchandise Discount: Exclusive discounts on Hollister Co. merchandise.
  • Medical, Dental and Vision Insurance: Comprehensive health insurance package.
  • Life and Disability Insurance: Protection for you and your loved ones.
  • Associate Assistance Program: Support for associates facing personal or professional challenges.
  • Paid Parental and Adoption Leave: Generous paid leave for new parents and adoptive families.
  • 401(K) Savings Plan with Company Match: Opportunity to save for retirement, with company matching contributions.
  • Training and Development: Ongoing training and development opportunities, enhancing skills and knowledge.
  • Opportunities for Career Advancement: Opportunities for career growth and advancement within the company.
  • A Global Team of People Who'll Celebrate You for Being You: Inclusive and supportive work environment, celebrating individuality and diversity.

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