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Patient Access Supervisor
2 months ago
Job Family: Patient Access General
Travel Required: None
Clearance Required: None
The Patient Access Supervisor will oversee the proactive management of client relationships and strategies to ensure adherence to quality standards in patient care. This role will also supervise staff and ensure compliance with applicable State and Federal regulations. Effective communication between team members and other departments is essential.
Key Responsibilities:
- Registration: Ensure accurate collection of demographic information and provide clear explanations of required documentation to patients during registration.
- Insurance Collection: Document insurance details accurately and assist patients with understanding and collecting co-payments and self-pay deposits.
- Work Environment: Foster a positive workplace atmosphere that aligns with the values of the service area and Guidehouse.
- Operational Oversight: Manage departmental operations in the absence of the Department Supervisor.
- Role Model: Exhibit a positive demeanor and serve as a mentor for team members.
- Timecard Monitoring: Ensure timely completion of employee timecards.
- Shift Scheduling: Organize all shifts effectively.
- Admissions Monitoring: Daily review of all admissions and registrations to confirm that all necessary forms are signed, insurance is verified, and demographic information is complete.
- Training: Assist in onboarding and training new employees.
- Department Administration: Support departmental administration by maintaining reports, documentation, payroll records, and other necessary data.
- Patient Interaction: Address patient inquiries regarding billing statements.
- Financial Counseling: Provide financial guidance and assist patients with available payment options.
- Account Management: Aid in account reconciliation and merging processes.
- Operational Support: Provide assistance to frontline operations as required.
- Staff Assignments: Collaborate with the Supervisor on staff and station assignments.
- Shift Flexibility: Support various shifts as needed.
- Additional Duties: Perform other responsibilities as assigned, particularly related to Financial Counseling, Cashiering, and Customer Service, including assisting patients with Medi-Cal applications.
- Cash Management: Maintain and reconcile cash balances.
- Billing Inquiries: Investigate billing questions from the Business office.
- Experience: Previous knowledge of State and Federal financial assistance programs is beneficial.
Preferred Qualifications:
- Familiarity with medical terminology.
Compensation:
The annual salary range for this position is competitive and based on various factors, including skills, experience, and organizational needs.
Benefits:
Guidehouse offers a comprehensive benefits package that includes:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Potential eligibility for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life Insurance
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement and Personal Development Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
About Guidehouse:
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
