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Bell Attendant

2 months ago

New Orleans Louisiana, United States Bourbon New Orleans Full time
Job Summary:

As a Bell Attendant at Bourbon New Orleans, you will be responsible for providing exceptional guest service by transporting guests to and from the hotel to local area attractions, assisting with recommendations for restaurants and tourist activities, and supporting front desk operations. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Transport guests to and from the hotel to local area attractions
  • Assist guests with recommendations for restaurants and tourist activities
  • Support front desk operations
  • Load and unload luggage carts
  • Escort guests to rooms
  • Check/store luggage for arrivals and departures with luggage tags
  • Deliver messages to meeting rooms
  • Deliver flowers and packages to guest rooms
  • Complete room changes
  • Maintain current listing of local and area attractions, special events, and activities
  • Maintain list of local transportation guides, churches, sports arenas, etc.
  • Assist housekeeping department with guest requests
  • Ensure lobby reader board is correct
  • Provide information, maps, and directions as required
  • Open doors
  • Answer phones to assist guest service agents
  • Conduct house count by computer
  • Show guest rooms and suites as needed and emphasize company amenities
Requirements:
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred
  • Must have a valid driver's license for the applicable state
  • Must have an acceptable MVR (Motor Vehicle Driving record)
  • Minimum of one year driving experience
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must maintain composure and objectivity under pressure
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Professional development and training
  • Recognition and rewards for exceptional performance