Command Center Coordinator

1 week ago


Nashville, Tennessee, United States House of Blues Full time
Job Summary

We are seeking a highly skilled and experienced Command Center Dispatcher to join our team at House of Blues. As a key member of our operations team, you will be responsible for coordinating and dispatching resources in response to emergency situations.

Key Responsibilities
  • Dispatch coordination: Utilize radio systems to dispatch appropriate departments and personnel.
  • Communication: Effectively communicate with field personnel, providing essential information and instructions.
  • Resource allocation: Prioritize and allocate resources based on the nature of the incident.
  • Maintenance of records: Maintain accurate records of resource assignments and availability in dispatching software systems.
  • Communication: Assist in ensuring proper communication between all entities, including venue, 3rd party vendors, and public safety departments.
  • Technology utilization: Operate and utilize computer-aided dispatch (CAD) systems and other relevant technologies.
  • Emergency call handling: Receive and respond to emergency and non-emergency calls from the public and other agencies.
  • Collaboration: Collaborate with venue/event personnel, law enforcement, fire departments, and other emergency services to ensure a coordinated response to emergency incidents.
Requirements
  • Experience as a command center dispatcher or in a related field.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and focused in high-pressure situations.
  • Proficiency in computer-aided dispatch (CAD) systems and other relevant technologies.
  • Willingness to work in a 24/7 shift environment, including nights, weekends, and holidays.
  • Previous experience in a live events environment desired.
About Us

House of Blues is a leading live entertainment company, committed to providing exceptional experiences for our customers and employees. We value diversity, equity, and inclusion, and strive to create a workplace culture that is welcoming and inclusive for all.

We are an equal opportunity employer and welcome applications from qualified individuals from diverse backgrounds. We are committed to providing reasonable accommodations for individuals with disabilities and will work with you to ensure that you have the support you need to succeed in this role.



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