Mountain Resort Operations Manager

3 weeks ago


Vail, Colorado, United States SKi Butlers Full time
Join Our Team
We're seeking an experienced Team Lead to join our team in the mountains As a key member of our operations team, you will be responsible for delivering exceptional customer service and leading day-to-day activities with ease.

About Ski Butlers
We were founded in 2004 to take the hassle out of renting equipment and bring our shared love for the mountains to customers, partners, and team members. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.

Key Responsibilities
* Deliver exceptional customer service and lead day-to-day activities with confidence* Manage the flow of day-to-day operations, ensuring seamless execution of tasks and duties* Plan and coordinate delivery routes, support calls, and pickups for the current and upcoming shift* Ensure brand standards are met daily, including uniforms, vans, equipment, and shop cleanliness* Size guests in proper equipment for orders as they come into our system* Schedule work assignments for the following shift* Collaborate with labor management to optimize workflows during slow periods

Benefits
* Estimated salary range: $58,000 - $68,000 per year* Epic Merchant Pass* Access to industry-discounted brands through ExpertVoice* Discounted access to Rossignol/Dynastar/Lange equipment* 401K benefit and match for all staff members over 18 years old* Pre and post-shift team meetings to ensure each Ski Technician understands expectations and responsibilities

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