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Client Support Representative

2 months ago

Waco, Texas, United States Globe Life Inc. Full time

Company Overview:

At Globe Life Inc., we are dedicated to equipping our workforce with the necessary resources and opportunities to thrive at every phase of their professional journey. We take pride in cultivating a supportive and innovative environment that allows us to collectively advance and tackle challenges in a connected, collaborative, and respectful atmosphere that inspires us to Make Tomorrow Better.

Position Summary:

We are currently seeking a Support Specialist to enhance our operations. In this role, you will play a crucial part in addressing escalated consumer and agent-related inquiries by collecting information and providing a comprehensive overview of all relevant data.

Key Responsibilities:

  • Oversee and analyze a variety of scheduled reports (daily, weekly, monthly, etc.) to pinpoint potential issues; gather information to either resolve independently or summarize findings for further action.
  • Investigate and monitor the quality and performance of independent contractors based on provided guidelines.
  • Examine company records to furnish documentation necessary for resolving escalated formal complaints from both customers and independent contractors, which includes reviewing internal files and making outgoing calls.
  • Address social media complaints concerning agents or customers by following up on claims to reach resolutions. Utilize logical reasoning to distinguish between complaints that can be independently resolved and those that require escalation for further review.
  • Draft correspondence, communications, reports, and other essential documents.
  • Assist with additional projects as required to support team initiatives.

Qualifications:

  • Proven experience in providing high-level support with a strong emphasis on accuracy.
  • Familiarity with Policy Owner Services, Policy Issuance, Underwriting, and Agency Departments is advantageous.
  • Strong computer skills and proficiency in relevant software applications.
  • Comprehensive understanding of company policies and procedures.
  • Bi-lingual capabilities are a plus.
  • Excellent organizational and planning abilities.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively as a team member while also demonstrating independence in problem-solving.
  • Ability to manage multiple tasks while maintaining a keen attention to detail.
  • Commitment to confidentiality.
  • Adaptability to changing deadlines across various projects.
  • Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, SQL/Access, and PowerPoint.

Employee Benefits:

At Globe Life Inc., we believe in supporting our employees’ well-being and professional growth. Our comprehensive benefits package includes:

  • Health, dental, and vision insurance plans to prioritize your well-being.
  • Life insurance benefits and retirement plans, including a company-matched 401k and pension plan.
  • Wellness club reimbursements and gym discounts to promote a healthy lifestyle.
  • Paid holidays and time off to ensure a balanced work-life dynamic.
  • Development training programs aimed at enhancing your skills and career advancement.

Explore the opportunity to invest in your professional legacy and witness the direct impact you can make in a workplace that values and nurtures your unique talents and perspectives.