Store Manager

4 days ago

Dallas, Texas, United States Community Choice Financial Family of Brands Full time
Job Description

As a Store Manager at Community Choice Financial Family of Brands, you will play a key role in driving store performance by overseeing account management and recovery processes while delivering exceptional customer service. Your primary responsibilities will include developing customer relationships, growing the store through business-to-business partnerships, and coaching and developing team members to maximize their potential.

Key Responsibilities:

  • Develop and maintain strong customer relationships to build new business, maintain store profitability, and enhance brand loyalty and recognition.
  • Grow the store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  • Coach and develop team members, assist with employee management and training, and ensure the team's potential is maximized.
  • Assist in managing overall store performance by meeting key performance indicators (KPIs) and tracking, analyzing, and training team members on various performance reports.
  • Maintain office security and conduct proper opening and closing procedures, including management of the vault, cash drawer, and bank deposits.
  • Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.
  • Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
  • Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
  • Assist in running the store and day-to-day operations in the absence of the General Manager.
  • Utilize a personal vehicle to complete bank deposits and other company business throughout the workday.
  • Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
  • Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum one year of experience and proven success in a key holder, supervisory, or leadership role.
  • At least two years of experience in customer service, sales, or retail.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills:

  • Associate degree or higher.
  • Bilingual English/Spanish is a plus and may be required for certain locations.

What We Offer:

  • A comprehensive new hire training program.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • Diverse Culture and Inclusive Environment.

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