Customer Service Representative

2 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Shelter Mutual Insurance Company Full time
About the Role

We are seeking a highly skilled Customer Services Representative to join our team at Shelter Mutual Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders, claimants, and other consumer contacts.

Key Responsibilities
  • Handle incoming calls and respond to customer inquiries in a timely and professional manner.
  • Process policyholder claims, report claims, and provide insurance quotes.
  • Assist with customer website support and answer general inquiries.
  • Identify opportunities to improve the customer service experience and communicate effectively with colleagues and management.
Requirements
  • Ability to acquire and maintain a Property and Casualty (P&C) Producer's license in Shelter's operating territory.
  • Excellent listening, communication, and organizational skills, as well as strong computer skills.
  • Ability to multi-task in a fast-paced environment and demonstrate problem-solving skills.
  • Ability to take the lead and guide customers to a resolution.
  • Detailed individual with flexibility to handle frequent changes.
  • Ability to work some nights, weekends, and holidays.
What We Offer
  • Competitive hourly rate of $19.57.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Paid time off for sick and personal leave, vacation, and holidays.
  • A Vitality Wellness Program.
  • A "Dress for Your Day" dress code.
  • Flexible scheduling.


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