Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Services Representative to join our team at Shelter Mutual Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders, claimants, and other consumer contacts.
Key Responsibilities- Handle incoming calls and respond to customer inquiries in a timely and professional manner.
- Process policyholder claims, report claims, and provide insurance quotes.
- Assist with customer website support and answer general inquiries.
- Identify opportunities to improve the customer service experience and communicate effectively with colleagues and management.
- Ability to acquire and maintain a Property and Casualty (P&C) Producer's license in Shelter's operating territory.
- Excellent listening, communication, and organizational skills, as well as strong computer skills.
- Ability to multi-task in a fast-paced environment and demonstrate problem-solving skills.
- Ability to take the lead and guide customers to a resolution.
- Detailed individual with flexibility to handle frequent changes.
- Ability to work some nights, weekends, and holidays.
- Competitive hourly rate of $19.57.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) plan with company match.
- Paid time off for sick and personal leave, vacation, and holidays.
- A Vitality Wellness Program.
- A "Dress for Your Day" dress code.
- Flexible scheduling.
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