Experience Specialist NF2

2 weeks ago

Kaneohe, Hawaii, United States U.S. Marine Corps Full time
Job Summary

We are seeking a highly skilled and motivated Experience Specialist NF2 to join our team at the U.S. Marine Corps. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive and memorable experience at our facilities.

Key Responsibilities
  • Lead the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager, or Marine Mart Manager.
  • Complete all sales and return transactions using the Point of Sale system.
  • Assist the Experience Manager, Sales Manager, Store Manager, or Marine Mart Manager in the execution of corporate service programs, promotions, and other events.
  • May assist store leadership with special events, ensuring customer experience criteria are met.
  • Report to the Experience Manager, Sales Manager, Store Manager, or Marine Mart Manager.
Requirements
  • ONE YEAR of experience working within a customer-focused environment, preferably within a retail or business operations organization.
  • Experience observing, coaching, and training front-line employees preferred.
  • Positive attitude with a genuine desire to work in a team environment.
  • Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems.
  • Ability to work in a high-performance atmosphere with commitment to service and sales goals.
What We Offer

We offer a team-oriented environment, comprised of military personnel, civilian employees, contractors, and volunteers who work together to provide exceptional service to our customers. As a member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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