Patient Service Representative

5 days ago


Albuquerque, New Mexico, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, answering phone calls, scheduling appointments, and handling various administrative tasks.

Key Responsibilities
  • Answer phone calls and respond to patient inquiries in a professional and courteous manner.
  • Schedule appointments and manage patient flow to ensure a smooth and efficient experience.
  • Collect payment from patients and process transactions accurately.
  • Balance daily transactions and reconcile encounters with payment transactions.
  • Perform various administrative tasks, such as maintaining patient charts, preparing reports, and responding to medical records requests.
  • Ensure the front office area is clean and organized at all times.
  • Assist with other front office duties as needed.
Requirements
  • High school diploma required.
  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing, and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software.
  • Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
  • Neat, professional appearance.
  • Strong written and verbal communication skills.
Working Conditions

This position requires frequent contact with patients, which may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.



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