Food Service Ambassador
2 weeks ago
Chase Hospitality Group is seeking a dedicated and passionate Food Runner to join our team.
Key Responsibilities:- Champion the brand's vision and values, contributing to a culture of positivity and high standards.
- Create a warm, welcoming, and positive environment for guests and employees.
- Uphold our standards at all times, treating everyone with courtesy and respect.
- Maintain in-depth knowledge of menu items to effectively explain ingredients and preparation methods.
- Be knowledgeable about our food and beverage menus, making recommendations to guests.
- Remove used tableware between courses, clear and reset tables after guests leave.
- Between seatings, promptly clean, reset, and arrange table tops, chairs, and booths, checking the floor and cleaning as required.
- Deliver food to guests in a timely manner and efficiently.
- Be courteous and polite during all guest interactions.
- Anticipate guests' needs and respond appropriately with a sense of urgency.
- Bid farewell to guests, using their name when known, and encourage them to return.
- Act as a liaison between the kitchen and front of house.
- Focus on the cleanliness and sanitation of the restaurant, including but not limited to, the dining room, storage areas, garbage spaces, and other working spaces.
- Remain professional and poised during peak service hours.
- Ability to remain organized at all times in a fast-paced environment.
- Follow safety procedures and policies to ensure a safe environment.
- Accurately practice serving standards on a daily basis.
- Understand the meaning of guest satisfaction.
- Perform assigned side work and understand which tasks need to take priority at differing times.
Requirements:
- Fully understand and embody PLANTA's can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
- 2-3 years of experience in a high-volume, casual fine-dining establishment.
- Thrive in a collaborative environment.
- A proactive team player that embodies our spirit of entrepreneurship and mutual respect.
- Smart Serve certification.
- Strong knowledge of food, wine, and cocktails.
- Good knowledge of food and beverage items.
- Able to cope with pressure and tight schedules.
- Professional, articulate, friendly, and punctual.
- Possesses and exhibits the drive to provide exceptional guest service.
- Must be able to stand/walk for 8 hours, bend, push, pull, and lift 30 lbs.
- Proficient in computer skills, including POS systems.
- Professional appearance appropriate for a premier restaurant.
- Strong interpersonal and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment.
- Results-oriented and impeccably organized.
- Degree/Diploma in Hospitality, WSET, Prud'homme, or equivalent considered an asset.
- Full-time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager.
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