Pet Care Sales Consultant

2 weeks ago

Northglenn, Colorado, United States Petco Full time

Job Overview

At Petco, we are dedicated to fostering a healthier and brighter future for pets, their owners, and the community. We invite you to explore a fulfilling career path where you can express your true self and prioritize your well-being.

Our Core Values

  • We cherish all pets as if they were our own.
  • We are pioneering the future of the pet care industry.
  • We are committed to enhancing lives.
  • We achieve remarkable results collaboratively.
  • We embrace diversity and inclusion.

As a leading health and wellness organization, Petco is focused on improving the lives of pets, pet owners, and our partners. With a workforce of 29,000 and over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals, we are dedicated to purpose-driven initiatives that benefit pets, people, and the planet.

Key Responsibilities

To excel in this role, candidates must effectively perform essential job duties. Reasonable accommodations may be made for qualified individuals with disabilities.

  • Deliver an exceptional experience by engaging with customers using your expertise and training.
  • Provide prompt and courteous service by identifying customer needs and recommending suitable products and services.
  • Handle all aspects of point-of-sale transactions, including cash, credit, and check sales, as well as returns and exchanges.
  • Assist with guest carry-out service for merchandise weighing up to 50 pounds.
  • Stay informed about local pet-related events and resources.
  • Demonstrate a passion for animal welfare and maintain a high level of integrity.
  • Familiarize yourself with new products and services to effectively engage customers.
  • Respond professionally to inquiries regarding products, services, and pricing.
  • Promote a culture of teamwork, inclusion, and collaboration.
  • Inform customers about upcoming adoption events and explain our commitment to pet adoption.
  • Connect customers with the appropriate team members to enhance their experience.
  • Stay updated on current promotions and special services.
  • Participate in seasonal training relevant to pet care.
  • Complete additional duties and special projects as assigned.
  • Evaluate customer inquiries and refer to the Leader on Duty when necessary.
  • Be prepared to bend, kneel, lift (up to 50 pounds), and stand for extended periods.

Additional Responsibilities

  • Utilize Selling Behaviors: Your role is crucial in providing an outstanding guest experience.
  • Contribute to a Safe Environment: Uphold safety protocols to ensure the well-being of partners, guests, and pets.
  • Be Part of a Collaborative Culture: Foster teamwork to address the health and wellness needs of pets.
  • Engage in Your Career: Participate in developmental programs to support your professional growth.

Qualifications

  • Customer Service Orientation: Engage with customers to understand their needs and provide feedback.
  • Effective Communication: Listen attentively and communicate clearly.
  • Ethical Conduct: Maintain honesty and integrity in all interactions.
  • Decision-Making: Use logic and common sense in problem-solving.
  • Interpersonal Skills: Build respectful relationships with others.
  • Work Performance: Prioritize tasks effectively and ensure accuracy.
  • Results-Driven: Take initiative to achieve important outcomes.
  • Adaptability: Thrive in uncertain situations and recover from setbacks.
  • Performance Improvement: Suggest enhancements to processes and practices.

Education and Experience

A high school diploma or GED is generally preferred. A minimum of 2 years of experience in animal nutrition, care, or wellness is required, along with at least one year in a retail environment. Basic computer skills and proficiency in accessing product information are essential.

Work Environment

The majority of job duties are conducted indoors, although stocking and customer carry-outs may require brief outdoor activity. This position involves physical tasks such as bending, kneeling, and lifting up to 50 pounds, with significant time spent in direct contact with customers.

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