Pet Care Sales Consultant

1 week ago

Northglenn, Colorado, United States Petco Full time

Position Overview

At Petco, we are dedicated to fostering a healthier and brighter future for pets, their owners, and the community. We invite individuals who aspire to make a significant impact, embrace their authentic selves, and prioritize their well-being to consider a career with us.

Core Values

  • We cherish all pets as if they were our own.
  • We are pioneers in the pet care industry.
  • We are committed to enhancing lives.
  • We achieve remarkable results through collaboration.
  • We celebrate diversity and inclusion.

As a leading health and wellness organization, Petco is focused on improving the lives of pets, pet owners, and our partners. With a workforce of 29,000, we operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including numerous veterinary hospitals and preventive care clinics.

Key Responsibilities

To excel in this role, candidates must effectively fulfill the following essential duties:

  • Deliver exceptional customer experiences by engaging with guests using your expertise and training.
  • Provide prompt and courteous service by identifying customer needs and recommending suitable products and services.
  • Handle all aspects of point-of-sale transactions, including cash and credit sales, returns, and exchanges.
  • Assist with merchandise carry-out, ensuring safety and efficiency.
  • Stay informed about local pet-related events and resources.
  • Demonstrate a passion for animal welfare and uphold integrity in all interactions.
  • Maintain knowledge of new products and services to effectively engage customers.
  • Respond professionally to inquiries regarding products and services.
  • Foster a positive culture of teamwork and collaboration.
  • Inform customers about upcoming adoption events and promote our adoption philosophy.
  • Connect customers with the appropriate team members to enhance their experience.
  • Stay updated on current promotions and seasonal training.
  • Complete additional duties and special projects as assigned.
  • Evaluate guest inquiries and refer to leadership as necessary.
  • Perform physical tasks, including lifting up to 50 pounds and standing for extended periods.

Additional Responsibilities

  • Utilize Sales Techniques: Your role is crucial in providing an outstanding guest experience. Employing effective sales behaviors is essential to identify and address customer needs.
  • Ensure a Safe Environment: You will be trained to uphold safety protocols, prioritizing the well-being of partners, guests, and pets.
  • Collaborate Effectively: Being a supportive team member is vital to fostering a culture focused on the health and wellness of pets.
  • Engage in Professional Development: As you enhance your skills, you will have opportunities for growth through various developmental programs.

Qualifications

  • Customer Service Orientation: Ability to ask insightful questions to understand customer needs and provide appropriate solutions.
  • Effective Communication: Clear and concise communication skills, both verbal and written.
  • Ethical Conduct: Demonstrate honesty and integrity in all dealings.
  • Decision-Making Skills: Utilize logic and common sense when making decisions.
  • Interpersonal Skills: Build respectful relationships with customers and colleagues.
  • Work Efficiency: Prioritize tasks effectively and ensure quality in work outputs.
  • Adaptability: Thrive in uncertain situations and recover quickly from setbacks.
  • Performance Improvement: Suggest and implement process enhancements.

Education and Experience

A high school diploma or GED is generally preferred. A minimum of two years of experience in animal nutrition and care is required, along with at least one year in a retail environment. Basic computer skills and proficiency in relevant systems are essential.

Work Environment

The majority of duties are performed indoors, with some responsibilities requiring brief outdoor activities. This position involves physical tasks, including lifting and standing for extended periods, with a focus on direct customer interaction.

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