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Receptionist - State Farm Agent Team Member

2 months ago

Chesterfield, Missouri, United States Kevin Stengel - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and detail-oriented Receptionist to join our team at Kevin Stengel - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, handling phone calls, and assisting with administrative tasks.

Key Responsibilities
  • Provide prompt and accurate service to customers, responding to inquiries and resolving issues in a timely manner.
  • Complete quotes and applications for add-ons, replacement, or changes on auto & fire policies from existing customers.
  • Manage Beginning of Day Tasks, including calling for payments, policy changes/notices, claim assistance, sales tracker, and scheduling appointments for the Agent.
  • Meet customer service goals and assist with marketing goals as directed by the Agent.
  • Monitor and evaluate auto & fire loss and lapse/cancellation ratios.
  • Assist in building and growing the business's social media presence.
Requirements
  • Strong listening, oral, and written communication skills.
  • Initiative and Self Reliance: make decisions on a timely basis and take necessary actions without direction from others.
  • Goal-oriented: highly motivated and resourceful to achieve results.
  • Ability to learn and apply product and customer knowledge to professionally service, and assist in the marketing of State Farm products.
  • Problem-solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
  • Ability to pay close attention to detail and accuracy.
  • Ability to create and maintain business relationships with prospects and policyholders.
  • Proven track record of trustworthiness, dependability, and ethical behavior.
  • Ability to organize and act on several activities concurrently.
  • Confidentiality, Integrity, and agency loyalty is a necessity.
  • Property & Casualty and Life & Health License required. Study materials provided.
What We Offer
  • 15 Days of PTO/Sick Pay
  • Annual Salary Raise Eligibility
  • Salary Compensation: $40,000 to $55,000
  • Growth opportunity within Agency
  • Health Stipend
  • 401k match
Job Type

Full-time, in-office, small office setting