Insurance Customer Service Representative

3 weeks ago


Chesterfield, Missouri, United States State Farm Insurance Full time
Job Summary
As a Customer Service Advocate at State Farm Insurance, you will be responsible for providing exceptional support to our customers by addressing their insurance-related inquiries and concerns. Your primary focus will be on assisting customers with their policy changes, updates, and claims. You will work closely with team members to resolve customer issues and ensure customer satisfaction. Key responsibilities include:

  • Responding to customer inquiries and resolving their issues in a timely and professional manner
  • Processing policy changes and updates in our system
  • Collaborating with team members to resolve complex customer issues
  • Maintaining accurate and up-to-date customer records
  • Providing excellent customer service by addressing customer concerns and resolving problems efficiently

Requirements
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be able to stay up-to-date with insurance products and industry trends to effectively assist customers. Additionally, you will need to follow company policies and procedures to ensure compliance with regulations and guidelines.

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