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**General Manager

2 months ago


Greenwich, Connecticut, United States StretchLab Full time

About the Role

We are seeking an experienced and results-driven General Manager to lead our sales and operations team at our soon-to-be-built studio. As a key member of our leadership team, you will be responsible for driving revenue growth, managing staff, and ensuring exceptional customer service.

Key Responsibilities

  • Revenue Growth
    • Develop and implement effective sales strategies to drive membership sales and revenue growth
    • Lead grassroots marketing efforts to increase brand awareness and attract new customers
  • Staff Management
    • Manage and supervise a team of sales representatives and flexologists
    • Develop and implement training programs to enhance sales and customer service skills
  • Customer Service
    • Ensure exceptional customer service and experience for all clients
    • Independently make decisions related to customer service and resolve issues in a timely and professional manner
  • Studio Operations
    • Manage the cleanliness and organization of the studio
    • Enforce StretchLab policies and procedures
  • Marketing and Communications
    • Develop and implement marketing campaigns to generate leads and drive revenue growth
    • Collaborate with the marketing team to create engaging content and promotions

Requirements

  • 2+ years of experience in sales, marketing, or a related field
  • Proven track record of driving revenue growth and managing teams
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in data management and ability to prioritize tasks and meet deadlines

What We Offer

  • Competitive salary with revenue-based monthly bonus and commissions on all sales and memberships
  • Opportunity to bonus based on performance on a revenue share plan
  • 401K available with match
  • Health, dental & vision benefits available
  • Free stretching membership
  • Discounts to major retailers
  • Employee Assistance Program
  • Additional Voluntary Benefits