Client Care Specialist

1 week ago


Hamtramck, Michigan, United States Rocket Mortgage Full time
Job Description

Rocket Mortgage is seeking an experienced Client Care Specialist - Loan Servicing to join our team. In this critical role, you'll be responsible for providing top-notch support to clients through various communication channels.

Key responsibilities include:

  • Providing timely and accurate responses to client inquiries via phone, email, or chat
  • Assisting clients with loan servicing-related issues, such as fee collection and recovery
  • Collaborating with internal teams to ensure seamless communication and resolution of client concerns

To succeed in this position, you'll need:

  • 1+ year of experience in client-facing roles
  • Familiarity with loan servicing processes and terminology
  • Excellent communication and problem-solving skills

If you're a customer-focused professional with a passion for delivering exceptional results, we want to hear from you



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