Server - Deliver Exceptional Guest Experiences

4 weeks ago


San Francisco, California, United States Hotel Julian Full time
Job Summary

As a Server at Hotel Julian, you will be responsible for delivering exceptional guest experiences and creating a warm and friendly atmosphere for our guests. You will work well as a team, maintain confidentiality, and adhere to company policies.

Key Responsibilities

Provide service to patrons and be accountable for an assigned section.
Assume 100% responsibility for the quality of guests' experiences.
Perform opening and closing procedures, including setting up and breaking down stations, cleaning tables, and checking tables before service is provided.
Responsible for "up selling" on any given opportunity.
Maintain and ensure the overall cleanliness of each assigned station and the establishment.
Ensure that all procedures concerning bar tabs and the transfer of tables are met.
Perform accurate cash/credit handling and POS procedures.
Be very familiar with all food and beverage items.
Know what daily specials are and what they cost.
Up sell food and beverage items.
Know the restaurant-style of food "American Inspired Cuisine".
Check identification for proof of age when required.
Monitor guests' drinks and anticipate guests' needs.
Provide friendly, courteous, and professional service to all internal and external customers/guests, at all times.

Additional Responsibilities

Help support staff (if any: back waiters, runners) when needed (running food, bussing tables) in order to comply with standards and provide responsive customer service.
Retain and maintain complete knowledge of all food and beverage items.
Be knowledgeable about Hotel Julian, Restaurant/Lounge, and surroundings, i.e., nearby entertainment, stores, hotels, etc.
Perform all duties and sequences of service in adherence to standards.
Have the ability to work a flexible schedule and late hours when necessary.
Have the ability to report to work on time and on a regular basis.
Know your schedule and what time to be here for each shift. All employees of Hotel Julian must be here 15 minutes prior to your scheduled start time, you will clock in no more than 5 minutes before your scheduled shift time.
Other duties as assigned as management sees fit.
Learn the names and personally recognize repeated guests, while creating new ones.
Thank guests for their visit and invite them to return.
Attend all scheduled employee meetings and bring suggestions for improvement.
Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
Ability to know the signs of intoxication and inform a manager if a guest needs to be "cut" off.
Follow California and San Francisco laws on carding people as well as the correct forms of ID.
Any other duties as assigned.

About Hotel Julian

Hotel Julian is part of Oxford Hotels & Resorts, LLC. For more information, please visit https://culinaryagents.com/entities/665747-hotel-julian
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