Claims Team Manager
3 weeks ago
At Hiscox, we're looking for a talented AVP, Team Manager - MPL to join our Claims team. As a first-line manager, you'll play a crucial role in assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals.
Key Responsibilities:- Drive employee engagement, adjuster development, and team performance and growth
- Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
- Review coverage analyses drafted by team, including denials
- Drive litigation management behaviors within assigned team
- Identify and provide solutions for key issues and trends to senior claims management
- Allocate new incoming claims, reopened claims, and claims that may need to transfer due to severity
- Act as the escalation point for customer and broker complaints
- Assist VP in preparing and presenting reserve analysis and claims trends
- Take an active role in the Claims/UW/Actuarial feedback loop
- Play an active role in recruitment and on-boarding
- 10+ years of claims handling experience
- A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
- 5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must
- 4+ years of Claims management experience
- Leadership and people management skills
- Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
- Excellent analytical, critical thinking, verbal and written communication skills
- Strong rapport-building and relationship effectiveness skills
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees' mental health and wellbeing
- 2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program
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