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Service Center Operations Manager

2 months ago


Troy, Michigan, United States Old Dominion Freight Full time

Position Overview:

The role of the Sales and Service Manager is crucial in overseeing the operational efficiency of our service center. This position entails managing all supervisory personnel and ensuring that the team effectively handles the workload.

Key Responsibilities:

  • Recruit and train supervisory, clerical, and operational staff.
  • Conduct sales outreach and lead the sales team.
  • Provide direct oversight and leadership to all service center employees.
  • Manage daily operations to ensure optimal service center performance.
  • Analyze load plans from origin terminals to understand operational impacts.
  • Facilitate Safety and Claims meetings with staff and ensure participation.
  • Continuously work on the development and enhancement of service center personnel.
  • Communicate organizational goals, challenges, and updates to the team.
  • Achieve and maintain performance targets set by upper management.
  • Monitor the performance of direct reports and offer guidance and coaching as necessary.
  • Ensure a safe working environment for all employees.
  • Oversee and confirm that service center maintenance tasks are completed.

Qualifications:

A high school diploma or equivalent is required. Candidates should possess a minimum of 2 years of experience in roles such as Dock Supervisor, Driver Supervisor, or Service Center Operations, with 5+ years preferred. Familiarity with AS/400, Windows, and internal systems such as the Dock Yard Management System and BLU computer systems is essential.

Benefits:

As a full-time member of our organization, you will be eligible for comprehensive health, dental, and vision benefits, short-term and long-term disability coverage, flexible spending accounts, a 401(k) retirement plan, wellness programs, and access to a credit union, along with vacation and holiday time.

Old Dominion Freight Line, Inc. is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, pregnancy, genetic information, military status, or any other characteristic protected by applicable law.