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Security Monitoring Specialist

2 months ago

Troy, Michigan, United States Security Operations Center-X Full time
Job Title: Security Monitoring Specialist

Security Operations Center-X is seeking a highly skilled Security Monitoring Specialist to join our team. As a Security Monitoring Specialist, you will play a critical role in protecting our assets, personnel, and clients by monitoring video surveillance systems, alarm monitoring, and other security technologies.

Key Responsibilities:
  • Monitor alarms from various systems, including intrusion detection, fire alarms, and access control.
  • Assess alarm events for validity and urgency, taking swift action in line with SOCX procedures.
  • Notify emergency services and clients in the event of security breaches or incidents.
  • Collaborate with internal teams to handle false alarms and minimize disruption.
  • Monitor multiple live video feeds from numerous site locations.
  • Identify and respond to suspicious activities, breaches, or security incidents visible on screen.
  • Employ video analytics and software tools to detect potential threats and enhance monitoring effectiveness.
  • Coordinate with on-site and remote teams for immediate response to incidents.
  • Coordinate and initiate responses to security incidents.
  • Record all incidents, actions taken, and communications following SOCX policies.
  • Conduct post-incident analyses to improve response protocols and identify areas for improvement.
  • Provide technical support for security systems, including troubleshooting and assisting with system maintenance and upgrades.
  • Work closely with technical teams to ensure the reliability and functionality of security equipment.
  • Report any malfunctions promptly to ensure continuous operation.
  • Collect and assess intelligence from various sources to recognize potential threats.
  • Prepare and send notifications on gathered intelligence to aid operational decisions.
  • Collaborate with internal and external intelligence teams to stay informed on emerging security trends.
  • Maintain clear and concise internal and external communication, both verbal and written.
  • Provide timely updates to management on security incidents and responses.
  • Generate incident reports, daily logs, and performance metrics, ensuring data is accurate and comprehensive.
  • Analyze data trends to identify potential security risks and vulnerabilities.
  • Present findings to management and recommend improvements to mitigate risks.
Requirements:
  • High school diploma or equivalent required.
  • Bachelor's degree in a related field preferred.
  • Minimum of 4 years of experience in security monitoring, video surveillance, or alarm response advantageous.
  • Experience in a security operation or 911 dispatch center preferred.
  • Proficiency in operating security monitoring software and systems.
  • Strong analytical and problem-solving skills.
  • Strong computer and operating systems skills.
  • Excellent communication and interpersonal skills.
  • Strong customer service skills to address inquiries from staff, clients, and stakeholders effectively.
  • Ability to work effectively under pressure and make sound decisions quickly.
  • Knowledge of applicable laws and regulations related to security monitoring.
Working Conditions:
  • The Security Monitoring Specialist will work in the security operations center, which operates 24x7, including weekends and holidays.
  • The role may require shift work and flexibility in scheduling to ensure full coverage.
  • Extended periods of sitting while monitoring security systems are expected.
  • Must be able to handle stressful situations that may arise during monitoring and incident response.
Physical Requirements:
  • Ability to sit and concentrate for extended periods while monitoring screens.