Security Monitoring Specialist
4 days ago
Security Operations Center-X is seeking a highly skilled Security Monitoring Specialist to join our team. As a Security Monitoring Specialist, you will play a critical role in protecting our assets, personnel, and clients by monitoring video surveillance systems, alarm monitoring, and other security technologies.
Key Responsibilities:- Monitor alarms from various systems, including intrusion detection, fire alarms, and access control.
- Assess alarm events for validity and urgency, taking swift action in line with SOCX procedures.
- Notify emergency services and clients in the event of security breaches or incidents.
- Collaborate with internal teams to handle false alarms and minimize disruption.
- Monitor multiple live video feeds from numerous site locations.
- Identify and respond to suspicious activities, breaches, or security incidents visible on screen.
- Employ video analytics and software tools to detect potential threats and enhance monitoring effectiveness.
- Coordinate with on-site and remote teams for immediate response to incidents.
- Coordinate and initiate responses to security incidents.
- Record all incidents, actions taken, and communications following SOCX policies.
- Conduct post-incident analyses to improve response protocols and identify areas for improvement.
- Provide technical support for security systems, including troubleshooting and assisting with system maintenance and upgrades.
- Work closely with technical teams to ensure the reliability and functionality of security equipment.
- Report any malfunctions promptly to ensure continuous operation.
- Collect and assess intelligence from various sources to recognize potential threats.
- Prepare and send notifications on gathered intelligence to aid operational decisions.
- Collaborate with internal and external intelligence teams to stay informed on emerging security trends.
- Maintain clear and concise internal and external communication, both verbal and written.
- Provide timely updates to management on security incidents and responses.
- Generate incident reports, daily logs, and performance metrics, ensuring data is accurate and comprehensive.
- Analyze data trends to identify potential security risks and vulnerabilities.
- Present findings to management and recommend improvements to mitigate risks.
- High school diploma or equivalent required.
- Bachelor's degree in a related field preferred.
- Minimum of 4 years of experience in security monitoring, video surveillance, or alarm response advantageous.
- Experience in a security operation or 911 dispatch center preferred.
- Proficiency in operating security monitoring software and systems.
- Strong analytical and problem-solving skills.
- Strong computer and operating systems skills.
- Excellent communication and interpersonal skills.
- Strong customer service skills to address inquiries from staff, clients, and stakeholders effectively.
- Ability to work effectively under pressure and make sound decisions quickly.
- Knowledge of applicable laws and regulations related to security monitoring.
- The Security Monitoring Specialist will work in the security operations center, which operates 24x7, including weekends and holidays.
- The role may require shift work and flexibility in scheduling to ensure full coverage.
- Extended periods of sitting while monitoring security systems are expected.
- Must be able to handle stressful situations that may arise during monitoring and incident response.
- Ability to sit and concentrate for extended periods while monitoring screens.
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