Operations Manager

2 weeks ago


Philadelphia, Pennsylvania, United States MV Transportation Full time
Job Summary

At MV Transportation, we are seeking a highly skilled and experienced General Manager to lead our transportation operations. The successful candidate will be responsible for providing strategic leadership and direction to our team, ensuring the delivery of annual business plans and compliance with company policies and procedures.

Key Responsibilities

  • Develop and implement effective customer relations strategies to drive business growth and customer satisfaction.
  • Recruit, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
  • Develop and implement safety and training programs to ensure compliance with company, contract, and regulatory requirements.
  • Maintain regular contact with clients to meet or exceed their expectations.
  • Conduct regular departmental audits to ensure compliance with company policies and procedures.
  • Review and analyze key operational metrics on a daily, weekly, and monthly basis.
  • Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
  • Implement, promote, and adhere to company policies and procedures.
  • Collaborate with the bridges committee to effectuate positive changes to policies, procedures, and programs.
  • Participate in labor and employee relations activities to ensure a positive and productive work environment.
  • Provide insight and information to support location contract renewals.
  • Create and present location annual budgets.


Requirements

  • Minimum of 5 years of comprehensive experience in operations management and a combination of 7 years of management or supervisory experience in a transit environment.
  • Shuttle experience required, airport preferred.
  • Strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.
  • MS Office proficiency.
  • College degree or equivalent business management experience.


MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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