Service Coordinator
4 days ago
Service Delivery Specialist
At Tristate Equipment, we're seeking a highly organized and detail-oriented Service Delivery Specialist to join our team. In this role, you'll play a pivotal part in ensuring our service operations run smoothly and efficiently.
Key Responsibilities:
- Scheduling Expertise: Manage customer appointments, assign technicians to jobs, and provide necessary details for successful service delivery.
- Technical Proficiency: Source and order parts and equipment, track deliveries, and maintain optimal inventory levels.
- Communication Champion: Field customer and vendor inquiries, ensure clear communication and timing, and keep stakeholders informed.
- Organizational Skill: Maintain complete job files, handle shipping and receiving with precision, and ensure complete documentation for accurate billing.
Requirements:
- Solid Manpower Scheduling Experience: Prior experience managing service schedules and technician assignments in an industrial setting is highly desired.
- Computer and Systems Savvy: Proficiency in Microsoft Excel and a strong understanding of CRM, inventory, or ERP systems will be a distinct advantage.
- Cloud-Based Collaboration: Navigate cloud-based storage solutions (like Google Drive) with ease, ensuring efficient folder and document creation, management, and accessibility.
- Independent and Proactive: Self-motivated and eager to take ownership of processes, you'll thrive in a fast-paced environment with minimal supervision.
- Adaptable and Multifaceted: Comfortable shifting gears between the office and shop settings, you'll demonstrate a keen ability to handle diverse tasks and situations.
About Us:
Tristate Equipment has been building, installing, and servicing cranes for over 64 years. We continue to grow our business and reach new customers, and now we need to add a Service Delivery Specialist in our Kentucky branch. If you're a detail-oriented individual with a passion for organization, communication, and ensuring seamless service delivery, we encourage you to apply.
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