Volkswagen Automotive Service Advisor Position

4 weeks ago


Concord, North Carolina, United States Hendrick Automotive Group Full time

Job Summary:

As a Service Advisor at Hendrick Volkswagen, you will play a crucial role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Key Responsibilities:

  • Provide accurate estimates for labor and parts, and coordinate with dealership parts and service departments.
  • Monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Process repair orders, invoices, and payment transactions in accordance with company policies.
  • Manage customer service complaints and resolve issues to ensure customer satisfaction.

Requirements:

  • Valid driver's license.
  • College degree, high school diploma, or equivalent.
  • 3 years of service advisor experience in a dealership (Volkswagen or similar).
  • Able to work full-time, 5 days a week, business hours Monday-Saturday.

What We Offer:

  • Rewarding performance-based pay plans and bonuses.
  • Service Advisor Onboarding Program.
  • The best dealership facilities in the area.
  • 401(k) with company match.
  • Largest privately owned auto group in the country, great career growth potential.
  • Paid medical, no-cost employee healthcare and prescription plan.
  • Generous paid time off/vacation and sick days.
  • Basic life insurance.
  • No-cost employee assistance program.
  • Paid factory training.
  • Comprehensive employee recognition and rewards programs.

About Hendrick Automotive Group:

Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award. We are committed to providing exceptional customer service and automotive care, and we are seeking dedicated and knowledgeable Service Advisors to join our team.



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