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Baggage Operations Coordinator

2 months ago

Morrisville, United States Southeast Airport Services, Inc. Full time
BAGGAGE OPERATIONS COORDINATOR
BAGGAGE HANDLING SYSTEMS
POSITION SUMMARY:
  • With minimal supervision, responsible for assisting technical personnel and executing administrative tasks as directed by the client and Site Manager.
  • Compensation: $17.17
POSITION DESCRIPTION:
  • Coordinates personnel or technicians to address issues on the conveyor system and generates work orders for necessary repairs.
  • Adheres to company policies and procedures, following management directives.
  • May handle telephone communications for the maintenance facility.
  • Utilizes initiative and judgment to ensure that issues needing attention are escalated appropriately or managed to reduce impact on conveyor line operations.
  • Creates, modifies, and maintains databases/spreadsheets related to the administration of the maintenance site, ensuring accurate filing and reporting of conveyor line activities.
  • Generates reports for the client upon request or as scheduled.
  • Maintains effective communication with the client as required.
  • Records daily operations, outages, and statistics of the conveyor system.
  • Ensures accurate flight information in collaboration with the client, making necessary corrections as needed.
  • Assists in resolving jams within the baggage handling system.
  • Establishes and nurtures positive working relationships with colleagues, supervisors, and clients.
  • May oversee parts inventory and perform data entry in the Computerized Maintenance Management System (CMMS).
  • Completes all required safety training as mandated by the company.
  • Complies with all safety programs, policies, and procedures.
  • Performs additional tasks as assigned by management when necessary.
BASIC REQUIREMENTS:
  • High School Diploma or General Education Degree (GED).
  • Willingness to work a flexible schedule, including weekends and holidays.
PREFERRED QUALIFICATIONS:
  • Prior experience in an airport setting.
  • Effective communication skills with clients, TSA, and airline representatives.
  • Strong understanding of industrial safety protocols.
  • Typing proficiency of at least 30 words per minute.
  • Ability to communicate clearly over a two-way radio system.
  • Exceptional customer service, interpersonal, and organizational abilities.
  • Proficient in computer applications (CMMS, MS Office, Baggage System User Interface).
  • Experience in warehousing and inventory management.
  • Familiarity with baggage handling systems.
  • Capability to pass a basic mechanical/electrical aptitude assessment.
  • Prior experience with Computerized Maintenance Management Systems (CMMS).
  • Basic financial and budgeting knowledge.
ADDITIONAL SKILLS AND KNOWLEDGE:
  • Accountability for actions and responsibilities.
  • Ability to utilize reasoning to address problems.
  • Focus on customer needs while adhering to company policies.
  • Demonstrates conduct that aligns with established values and standards.
  • Goal-oriented with a focus on achieving desired outcomes.
  • Ability to make informed decisions based on available information.
  • Effectively builds relationships with clients and colleagues.
  • Organized approach to task completion.
  • Ability to work collaboratively with diverse individuals.
  • Resourceful in obtaining necessary tools to complete assignments.
  • Identifies and rectifies safety hazards in the workplace.
  • Maintains credibility and honesty in the work environment.
  • Communicates clearly and concisely, both verbally and in writing.
  • Works well under pressure and time constraints.
  • Completes training requirements promptly.
Computer Skills:
  • Basic computer literacy, including Microsoft Office Suite (Word, Excel).
  • Ability to access, respond to emails, and complete training modules.
Other Requirements:
  • Must be proficient in reading, writing, speaking, and understanding English.
  • Must be able to obtain and retain an Airport Security badge.
  • Must possess and maintain a valid driver's license and be insurable under company policy.
  • Must comply with the company's Drug and Alcohol policy.
PHYSICAL DEMANDS:
The physical requirements of this role vary daily and are not limited to a single workday.
WORK ENVIRONMENT: Operates within the airport terminal, in conditions that may involve dust, dirt, and continuous noise within OSHA's acceptable levels.

About Southeast Airport Services, Inc.:

Southeast Airport Services, Inc. (SAS, Inc.), a Certified Small and Minority Business Enterprise (MBE), is a comprehensive facility support provider offering a diverse range of services tailored to meet the needs of aviation and logistics clients while adhering to budgetary constraints. With over 30 years of expertise in package handling, sort management, and belt flow simulation, SAS, Inc. ensures effective operational management in the classification and processing of consumer bags and luggage, maintaining a damage-free and efficient claims process.