Night Auditor

3 weeks ago


Chicago, Illinois, United States United Service Companies Full time
Job Title: Night Auditor

At United Service Companies, we are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial transactions, providing exceptional guest service, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:
  • Audit, post, and balance daily financial transactions for various outlets, including rooms and food and beverage.
  • Ensure the credit card system reconciles to daily transaction lists.
  • Prepare daily revenue reports by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
  • Input revenue, expenses, and allowances into the front office system to generate daily reports, such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations.
  • Provide exceptional guest service, including greeting, checking-in, and checking-out guests in a friendly, efficient, and courteous manner.
  • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
  • Resolve guest challenges and take appropriate action to ensure 100% guest satisfaction.
Requirements:
  • High School Diploma or GED.
  • Previous hotel front desk experience.
  • Previous guest relations/night audit experience.
  • Experience in the hospitality industry in a similar position, preferred.
  • Excellent reading, writing, and oral proficiency in the English Language.
Physical Demands:

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to continuously stand for extended periods of time.
  • Use of hands, fingers, and forearms to operate computer is repetitive.
  • Occasional sitting for completion of paperwork.
  • Ability to push/pull cart as needed.
  • Ability to lift or move objects up to 50 lbs.
  • Standing and walking is continuous for 4-5 hours at a time.
  • Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

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