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Customer Service Representative

2 months ago

Austin, Texas, United States Staff My Agency Full time
About the Role

We are seeking a highly motivated and bilingual Insurance Customer Service Representative to join our team at Staff My Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and helping us grow our business through value-based conversations and remarkable customer experiences.

Key Responsibilities
  • Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
  • Establish and maintain customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
What We Offer
  • Competitive base salary plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience and growth potential for advancement within our office.
Requirements
  • Bilingual (Spanish/English) proficiency.
  • Insurance sales experience and Property & Casualty and Life/Health licenses preferred.
  • Excellent communication skills, including written, verbal, and listening abilities.
  • Self-motivation and ability to multi-task.
  • Property & Casualty license and Life & Health license.