Customer Service Representative

2 weeks ago


Minneapolis, Minnesota, United States Big I Minnesota Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Big I Minnesota. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and concerns
  • Update and maintain client policies, ensuring accuracy and completeness
  • Collaborate with clients to understand their needs and provide personalized solutions
  • Work with insurance carriers to resolve issues and negotiate policy changes
  • Maintain accurate records of customer interactions and transactions
  • Participate in team meetings and contribute to the development of customer service strategies
Requirements
  • Hold a valid insurance license
  • Demonstrate strong knowledge of insurance products and industry operations
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in agency management systems and technology
Benefits
  • Competitive pay and benefits package
  • Opportunities for professional development and growth
  • Flexible work-from-home options
  • Collaborative and dynamic work environment


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