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Program Director

2 months ago

Waukesha, Wisconsin, United States MRA Recruiting Services Full time
Job Summary

Eras Senior Network is seeking a highly skilled and experienced Program Director to lead our team in delivering exceptional services to seniors in Milwaukee County. As a key member of our organization, you will be responsible for coordinating service delivery, developing effective outcome measurement tools, and meeting grant requirements.

Key Responsibilities
  • Lead the coordination of service delivery for Milwaukee County seniors, ensuring consistent and compassionate support.
  • Manage the day-to-day responsibilities of the Milwaukee County team, overseeing service intake, volunteer match, and service delivery.
  • Promote a friendly and welcoming environment for volunteers and seniors.
  • Provide leadership and support for the development of the Milwaukee County team.
  • Maintain accurate records for all service activities and ensure timely data entry.
  • Develop and analyze program reports to identify service gaps and make recommendations for volunteer recruitment.
  • Oversee in-home assessments for identified seniors and support the training and evaluation of volunteer assessors.
Outcomes and Performance
  • Develop, implement, and oversee effective services for Milwaukee clients, ensuring consistency and timeliness.
  • Lead Milwaukee County programs to achieve goals in alignment with the agency's strategic plan and grant requests.
  • Oversee accurate and timely entry of program information in the NewOrg database and maintain client database tracking documentation.
Outreach and Support
  • Present to funders and attend community group meetings to educate about senior resources and services.
  • Meet with volunteers, seniors, and community members as needed.
  • Plan mailings and communication projects to support service delivery.
  • Manage Title V interns and program volunteers with projects.
Competencies
  • Thinking Strategically - Demonstrates knowledge of senior needs and aligns with agency priorities.
  • Communication & Influencing - Effectively shares the story of Eras' impact in the community.
  • Managing Knowledge - Keeps up to date with knowledge relevant to job duties.
  • Coaching and Team Support - Responds to and provides constructive feedback to meet company objectives.
  • Working Together - Works well with Board members, Committee members, volunteers, interns, and staff.
  • Managing Resources - Organizes work to meet objectives on time and is aware of team workloads.
  • Fiscal Responsibilities - Develops and manages budget promoting program growth and success.
  • Leading People - Supports team members, follows through, and handles concerns in an appropriate way.
  • Delivering Results - Produces timely and quality work, holds self and team accountable to achieve company goals.
  • Leading for the Future - Is enthusiastic about Eras Senior Network's mission and values and is open to new ideas and change to drive impact.
Qualifications and Experience
  • Bachelor's degree in business, social work, human services, or related field and/or 3-5 years' professional experience working with seniors, in customer service, or program delivery.
  • Demonstrates high level of initiative, works in a primarily self-directed way to achieve goals.
  • Ability to manage multiple shifting projects and tasks simultaneously.
  • Creative approach to problem solving, with a strong emphasis on thoroughness, accuracy, and follow up.
  • Excellent written and verbal communication skills.
  • Experience successfully maintaining relationships with diverse groups and individuals.
  • Proficient in Microsoft 365, database management, and federal grant reporting systems.
  • Proven success in developing and managing budgets of $250k+.
  • Commitment to Eras Senior Network's core values.