Interlake Mecalux After Sales Service Manager

6 days ago


Melrose Park, Illinois, United States Interlake Mecalux, Inc. Full time

We are excited to offer this opportunity for a highly motivated individual to take on the role of Interlake Mecalux After Sales Service Manager. As a key member of our team, you will be responsible for delivering exceptional after-sales service to our customers. If you are passionate about automation and customer satisfaction, we encourage you to apply.

The estimated salary for this position is $**90,000 - 110,000** per year, based on experience. This amount reflects the market rate for similar roles in the region, considering factors like location and industry standards.

Your responsibilities will include:

  • Coordinating software support, maintenance, and repairs for our customers' automated systems.
  • Developing and maintaining relationships with key customers, identifying areas for improvement, and addressing concerns in a timely manner.
  • Leading a team of skilled technicians to ensure efficient and effective resolution of customer issues.
  • Providing expert advice and guidance on the use and maintenance of our automated warehouse solutions.
  • Managing and prioritizing tasks, ensuring timely completion of projects and adherence to quality standards.
  • Maintaining accurate records and reports of customer interactions, incidents, and maintenance activities.
  • Identifying opportunities for process improvements and implementing changes to enhance efficiency and productivity.

To excel in this role, you should possess:

  • A Bachelor's degree in Engineering or a related field.
  • Proven experience in a leadership position, preferably in a similar industry or sector.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Familiarity with automation systems, including PLCs and electrical schematics.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.


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