Interlake Mecalux After Sales Service Manager
6 days ago
We are excited to offer this opportunity for a highly motivated individual to take on the role of Interlake Mecalux After Sales Service Manager. As a key member of our team, you will be responsible for delivering exceptional after-sales service to our customers. If you are passionate about automation and customer satisfaction, we encourage you to apply.
The estimated salary for this position is $**90,000 - 110,000** per year, based on experience. This amount reflects the market rate for similar roles in the region, considering factors like location and industry standards.
Your responsibilities will include:
- Coordinating software support, maintenance, and repairs for our customers' automated systems.
- Developing and maintaining relationships with key customers, identifying areas for improvement, and addressing concerns in a timely manner.
- Leading a team of skilled technicians to ensure efficient and effective resolution of customer issues.
- Providing expert advice and guidance on the use and maintenance of our automated warehouse solutions.
- Managing and prioritizing tasks, ensuring timely completion of projects and adherence to quality standards.
- Maintaining accurate records and reports of customer interactions, incidents, and maintenance activities.
- Identifying opportunities for process improvements and implementing changes to enhance efficiency and productivity.
To excel in this role, you should possess:
- A Bachelor's degree in Engineering or a related field.
- Proven experience in a leadership position, preferably in a similar industry or sector.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Familiarity with automation systems, including PLCs and electrical schematics.
- Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
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