Weekend and Holiday Coordinator
3 weeks ago
Murphy-Hoffman Company, LLC, a leading Kenworth truck dealership group and leasing company, seeks a skilled Weekend and Holiday Coordinator to handle inbound emergency and service calls from customers and drivers. This role requires the ability to schedule and manage repairs in a 24/7 environment using established policies, procedures, and systems.
Key Responsibilities:
- Answer inbound breakdown and non-domicile truck repair calls and schedule repairs.
- Arrange for substitute trucks as required.
- Ensure trucks are returned to service as quickly as possible and verify repairs are adequate and cost appropriate.
- Manage and document each event in computer systems provided.
- Communicate repair status to the customer and branch management teams via multiple channels.
Requirements
One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience is strongly preferred. Customer relationship management (CRM) systems experience is also preferred. Ability to work a flexible schedule to meet business needs, including nights and weekends, is required.
Murphy-Hoffman Company, LLC offers a comprehensive benefits package, including medical, dental, and prescription insurance, disability and life insurance, flexible spending account, tuition reimbursement program, and on-the-job training. We are an equal opportunity employer and welcome applications from qualified candidates.
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