Guest Service Ambassador

2 weeks ago

San Diego, California, United States Pacifica Hotels Full time
{"Job Title": "Guest Service Representative", "Job Category": "Front Office", "Requisition Number": "GUEST03216", "Job Details": "Pacifica Hotels is seeking a skilled Guest Service Representative to join our team at Blue Sea Beach Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Responsibilities:

* Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety, and comfort of our team members and guests.
* Utilize proper protective equipment (PPE) as required and in accordance with property-specific guidelines.
* Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
* Communicate effectively with guests and fellow team members.
* Greet arriving guests and complete established check-in procedures on a daily basis to ensure guests are fully satisfied.
* Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability.
* Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
* Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing the company's reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
* Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
* Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service.
* Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
* Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner.
* Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations.
* Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
* Perform other duties as assigned, requested, or deemed necessary by management.

Requirements:

* High school or better.
* 1-3 years of experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities.
* Proficiency in MS Office Suite.
* Experience with hotel operations software and sales programs.
* Skillful in project planning and prioritizing tasks.

Preferred Skills:

* Highly organized and efficient.
* Pro-active and results-driven.
* Ability to adapt and demonstrate flexibility.
* Leads by example and with integrity.
* Excellent communicator and team motivator.
* Business-like, socially engaged, passionate, expressive, and demonstrating a positive attitude.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join our team at Pacifica Hotels."

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