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Assistant Front Office Manager

2 months ago

Washington, United States Arlo DC Full time
About the Role

Arlo DC, an independent lifestyle hotel, is seeking a dynamic and customer-focused individual to join our team as an Assistant Front Office Manager. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities
  • Guest Service: Treat guests with courtesy and respect, providing personalized service and ensuring their needs are met.
  • Front Desk Operations: Supervise the front desk team, conduct pre-shift meetings, and communicate effectively with staff to ensure smooth operations.
  • Room Sales and Revenue: Maximize room sales, revenue, and profit by effectively managing room inventory and rate yielding.
  • Team Management: Motivate and develop team members, conduct performance reviews, and provide training and development opportunities.
  • Emergency Response: Respond promptly to emergency situations, complete incident reports, and follow up with guests and staff.
Requirements
  • Education: Equivalent to a Hospitality Diploma or Degree, or relevant experience in a management position.
  • Experience: Minimum 2-3 years in a management position, preferably in hospitality or customer service.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in hotel operations software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • Tuition Reimbursement: Opportunities for professional development and tuition reimbursement.
  • Equal Opportunities Employer: Arlo DC is an equal opportunities employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.