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Customer Service Ambassador

1 month ago

Toledo, Ohio, United States Crunch Fitness Full time
Job Summary

The Member Services Representative is the face of our operation, providing exceptional customer service to our members and guests. This role requires a friendly and approachable demeanor, with a focus on creating a welcoming atmosphere for all who visit our facilities.

Key Responsibilities
  • Greet members and guests with a smile and ensure a seamless check-in experience
  • Facilitate communication and resolve any issues or concerns in a professional and courteous manner
  • Communicate special events and promotions to members and guests
  • Maintain a clean and organized work area, adhering to company standards
  • Assist with scheduling member services and facilitating payment in accordance with company procedures
  • Provide exceptional customer service, ensuring a positive experience for all members and guests
Requirements
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and multitask with ease
  • Excellent communication and interpersonal skills
  • Ability to maintain a professional demeanor in a dynamic environment
Physical Requirements
  • Lift up to 10 pounds occasionally
  • Stand, bend, and squat frequently
  • Climb and hang decorations as needed
About Crunch Fitness

Crunch Fitness is a development company owning CRUNCH Fitness franchise locations and territories throughout the United States. Our mission is to create a welcoming and inclusive environment for all members and guests, with a focus on providing exceptional customer service and promoting a healthy and active lifestyle.