Clinical Intake Specialist

2 weeks ago

Santa Barbara, California, United States VNA Health Full time
About VNA Health

VNA Health is a leading provider of home healthcare services, dedicated to revolutionizing healthcare through compassion and innovation. Our mission is to prioritize the well-being of every individual, empowering our employees to make a real difference in the lives of our patients and communities.

Job Summary

Under the direction of the Intake Manager, the Intake Specialist – Clinical will be an integral member of the Intake Department, contributing to increasing VNA Health's revenue and reputation by converting referrals to successful admissions. The successful candidate will provide excellent customer service, maintain high standards of quality in work product, and respect and promote the mission, values, and vision of VNA Health.

Key Responsibilities
  • Assess, triage, and process referrals to successful admissions in a timely, accurate, and professional manner.
  • Meet or exceed goals regarding referral-to-admit conversion rate and face-to-face encounter documentation.
  • Enter all pertinent data in EMR and other electronic and manual systems with a high degree of accuracy, timeliness, and completeness.
  • Respond to all inquiries of internal and external customers in a timely, accurate, and professional manner.
  • Demonstrate comprehensive working knowledge of VNA Health's programs and services, including associated regulations and payment sources, and communicate them effectively to constituents.
Requirements
  • Current state of California LVN license and graduation from accredited nursing school strongly preferred.
  • Experience in home health, hospice, personal care services highly desired.
  • Strong critical thinking skills to assess situations and recommend solutions.
  • High attention to detail and strong organizational skills.
  • Exceptional communication skills, including strong listening skills, ability to respectfully and succinctly convey information to diverse constituents.

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