Junior Fraud Analyst
2 weeks ago
This role plays a crucial part in ensuring the financial integrity of Ent Credit Union by detecting and addressing fraudulent activities that may impact the organization. The Junior Fraud Analyst supports Credit Union Members, the Call Center, and Service Centers in matters related to fraud.
The primary responsibilities include verifying account transactions and addressing inquiries and concerns associated with the detection, prevention, and resolution of fraudulent incidents.
The Junior Fraud Analyst meticulously examines, identifies, investigates, and evaluates potentially fraudulent activities while processing fraud claims.In compliance with established policies and procedures, this role involves the initial reporting of incidents and conducting thorough investigations to resolve fraud cases reported by members in a precise, timely, and efficient manner across all departments.
This individual must demonstrate exceptional written and verbal communication skills, along with strong investigative abilities.Proactivity in recognizing trends and reporting risk factors is essential to safeguard both members and the organization from current and future financial losses.
Key ResponsibilitiesDaily Fraud Investigation Duties:
Serve as a primary resource for members and other departments regarding inquiries or documentation needed for fraudulent activities. Typically acts as the first point of contact for new fraud cases, triaging and entering them into the workflow for assignment. Assist in the preparation of fraud investigations as required. Conduct daily monitoring of accounts that have been closed due to fraud, ensuring all necessary transitions to new accounts are completed. Collect evidence as needed for assigned cases within the designated timeframe.
Compliance with Bank Secrecy Act:
Maintain awareness of and adhere to Ent Credit Union's policies and procedures, as well as regulations related to the Bank Secrecy Act.
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